Word To The Wise

Subject: Important Advisory: Choose Your IT Field Engineers Wisely

Dear Esteemed Dispatchers,

I hope this message finds you well. As a committed and experienced independent Field Engineer in the IT industry, I have always valued professionalism and dedication in delivering quality service. However, it has come to my attention that not all who operate in our field share these principles. I write to you today to highlight a concerning trend that could impact the quality of service you expect and deserve.

The Dangers of Casual and Unprofessional Field Engineers

While diversity in the workforce is a strength, it becomes a liability when it introduces unprofessionalism and a lack of dedication. There are certain prototypes in our field that, while they may seem cost-effective or readily available, can ultimately undermine your service quality and reputation:

1. Pizza Pete: He’s the guy who seems more interested in quick cash than in quality work. Often found borrowing his mom’s Honda, Pete treats IT calls as a means to an end – earning enough for his weekend plans. His transient interest in the field means a lack of commitment to quality and an ignorance of the finer points of customer service and IT expertise.

2. Larry the Letch: Larry views IT work as a ticket to social interactions rather than a professional endeavor. This not only questions his professional integrity but also risks your company’s reputation and client relationships. His priorities are misaligned with the standards of professionalism that define our industry.

3. Harry (the retired) Heart Patient: While commendable in his desire to stay active, Harry’s approach to IT work is more of a hobby than a profession. This casual attitude often results in a lack of up-to-date technical knowledge and an indifferent approach to customer service and work quality.

Why This Matters to You

– Reputation Risk: Assigning tasks to such individuals can harm your reputation. Clients expect professional, knowledgeable, and dedicated service.

– Quality of Work: With their lack of commitment and professional ethos, these characters often deliver subpar work, leading to unsatisfied clients and potential repetitive issues.

– Liability Concerns: Their casual attitude towards work can translate into negligence, possibly leading to technical errors or breaches, leaving your company liable.

– Long-Term Reliability: These individuals are often not in it for the long haul, meaning you might find yourself frequently looking for replacements, disrupting service continuity.

Your Action, Our Collective Success

Choosing the right field engineer is critical. It is about finding individuals who are not only technically proficient but also deeply committed to the ethics and standards of our profession. I assure you that as a dedicated professional, my commitment to quality and client satisfaction aligns with the values your company upholds.

Please feel free to reach out to discuss how we can ensure that your IT field services maintain the highest standards of professionalism and expertise.

Warm regards,

David Searcy

Independent Field Engineer